Shipping & Returns

RETURNS POLICY

If you would like to return an item then please contact us via e-mail at antuirne@gmail.com within 7 days of receiving your order with a short explanation of the reason for your return. We will then send an email issuing you with instructions for returning the purchase. Please note that we can only issue refunds or exchanges on items that are received by us within 10 working days of the email sent to you.

All items must be unworn and unwashed with tags attached. We will not be able to accept items that don’t meet these criteria.

aranislandssweaters.com will not pay the return costs incurred by the customer. We will only pay for the return shipping if there is a fault with the garment.

If you wish to return an item for exchange, the customer pays for returning goods and if they need to re order a different item.

If for some reason your item is out of stock we will email you with an estimated delivery date, an alternative option of your purchase such as colour or similar style where available or a full refund.

Returned items will only be credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. With exchanges, your new item will be shipped to you as soon as we receive your return package and any additional payment which may be required.

We strongly recommend that you return the parcel using a signed delivery service that insures you for the full value of the goods as we are unable to refund any goods lost or damaged in transit.

DELIVERY

Ireland €12
UK €24.99
Europe €24.99
Rest of the World €29.99

You can buy as many products for one delivery cost.

A flat rate shipping offer - only pay flat rate shipping on 1 item - all other items shipped for free (per order)

Secure, fast delivery by courier with excellent tracking system provided

As we will be shipping directly from the Aran Islands delivery will be:

Deliveries to USA & Canada take approx. 7 working days from the date of shipment.
Deliveries to Ireland is normally 5-7 days.
Deliveries to UK is normally 5-7 days
Deliveries to Europe is normally 7 days.

Delivery times shown above are approx. delivery times. Deliveries may arrive before or after these times. Please note packages may be delayed from time to time due to adverse weather conditions, airport closures, customs delays or during periods of high volume of general deliveries. These delays are completely out of our control. We do our best to ensure your package arrives safely; all packages have an individual Track and Trace number. If for some reason your package hasn’t arrived please contact us for your tracking number and we will do our best to establish the whereabouts of the package for you.

When your order has been shipped you will receive an email confirmation of dispatch. We aim to dispatch all orders in 24-72 hours on receipt of order. Please note items are dispatched week days only excluding holiday weekends.

Please note that Import duties, taxes, and charges are not included in the item price. These charges are the buyer's responsibility and are not the responsibility of Aran Islands Sweaters.

Please note: *Deliveries to UK, Europe, USA & Canada are made by DHL, subject to courier availability to your area.

DHL cannot deliver to PO Box addresses, therefore, any orders with a PO Box shipping address will be sent by registered post, and will take longer to arrive.

TAXES/DUTIES

Any taxes and or duties on your order will NOT be included in your online total.

The carrier will charge the package recipient all applicable duty, taxes at time of delivery. Since we do not charge, or collect these taxes, they won’t be included in your online total. Please contact your local customs office for more information regarding these charges.